Introduction

Primeflow Digital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our SMS messaging program.

What Information Is Collected

Personal Information We Collect

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, business name, and mailing address
• Business Information: Information about your electrical services business, including service offerings and operational details
• Communication Data: Records of your communications with us, including emails, SMS messages, and support tickets
• Account Information: Username and password (encrypted)
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

Information Automatically Collected

• Usage Data: Information about how you use our website and services
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General geographic location based on IP address

SMS Program Information Collected

When you opt into our SMS messaging program, we collect:

• Your mobile phone number
• Your explicit consent to receive text messages
• Opt-in date and time
• Message interaction data (delivery status, replies)

How User Data Is Used

We use the information we collect for the following purposes:

Service Delivery

• To provide, maintain, and improve our website development and automation services
• To process transactions and send confirmations and invoices
• To deliver SMS messages you have opted in to receive, including appointment confirmations and reminders

Communication

• To send administrative information, updates, and security alerts
• To respond to your inquiries and provide customer support
• To send service-related notifications

Business Operations

• To personalize your experience with our services
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations

Marketing (With Consent)

• To send promotional messages only if you have separately opted in to receive marketing communications

SMS Opt-In Details

How the SMS Program Works

By providing your mobile phone number and checking the SMS consent box, you are explicitly consenting to receive text messages from Primeflow Digital.

Types of SMS Messages

• Appointment confirmations and reminders
• Service updates and notifications
• Important account alerts
• Customer support communications

Message Frequency

Message frequency varies based on your interaction with our services and account activity.

How to Opt-Out of SMS

You can cancel the SMS service at any time by texting STOP to the phone number from which you received messages. You will receive a confirmation message upon unsubscribing.

How to Get Help

For assistance with the SMS program, text HELP or contact us at [email protected] or 408-784-5082.

SMS Data Protection

Your mobile phone number and SMS consent will not be shared with any third parties for marketing or promotional purposes. This information will only be shared with our SMS service providers and aggregators as necessary to deliver messages to you.

SMS Charges

Message and data rates may apply based on your mobile carrier's plan. For questions about charges, contact your wireless provider.

Cookie & Tracking Practices

What Cookies We Use

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings and preferences

How We Use Tracking Technologies

• To remember your preferences and settings
• To analyze website traffic and user behavior
• To improve our services and user experience
• To measure the effectiveness of our marketing campaigns

Your Cookie Choices

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security and Handling

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest using industry-standard encryption
• Access Controls: Strict authentication requirements and role-based access controls
• Security Monitoring: Regular security assessments, vulnerability scanning, and monitoring for threats
• Employee Training: Staff trained on data protection and security best practices
• Secure Infrastructure: Secure cloud hosting with regular backups and disaster recovery procedures

Data Storage

Your data is stored on secure servers located in the United States. We use industry-leading cloud providers with robust security certifications.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable laws.

Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

User Rights

Your Privacy Rights

You have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you. You can request a copy of your data by contacting us at [email protected].

Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information. You can update your information by logging into your account or contacting us directly.

Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (such as records we must keep for tax or legal purposes).

Right to Opt-Out

• SMS Messages: Text STOP to opt out at any time
• Email Marketing: Click the unsubscribe link in any marketing email
• Cookies: Adjust your browser settings to refuse cookies

Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to certain processing of your personal information, particularly for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent to process your information, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: 408-784-5082
• Mail: 6034 Calle de Suerte, San Jose, CA 95124

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Mobile Info Sharing Statement

No Sharing of Mobile Information for Marketing

We do not share your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

Limited Sharing with Service Providers

Your mobile information and SMS consent may be shared only with:

• SMS Service Providers: Companies that deliver text messages on our behalf (such as Twilio or similar messaging platforms)
• SMS Aggregators: Intermediaries required to route messages through carrier networks
• Customer Support: Subcontractors who provide customer service support (limited to what is necessary to assist you)

Prohibited Sharing

We will never:

• Sell your mobile phone number or SMS consent data
• Share your mobile information with third parties for their own marketing purposes
• Rent or lease your contact information to other companies
• Share your SMS opt-in data with affiliates for promotional purposes

All Other Data Sharing Exclusions

All categories of data sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties except for aggregators and providers of the Text Message services.

How We Share Information (Non-SMS Data)

Note: The following applies to general personal information only. SMS opt-in data is covered in the "Mobile Info Sharing Statement" section above and is NOT shared as described below.

Service Providers

We may share non-SMS information with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting providers
• Payment processors
• Email service providers
• Analytics services
• Customer support platforms

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, including:

• In response to subpoenas or court orders
• To protect our rights, privacy, safety, or property
• To investigate potential violations of our Terms of Service
• To protect against fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of such changes.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take immediate steps to delete that information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Account Data: Retained while your account is active
• SMS Consent Records: Retained for compliance purposes even after opt-out
• Transaction Records: Retained for 7 years for tax and legal purposes
• Communication Records: Retained as needed for customer support

When we no longer need your information, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top of this policy
• Sending you an email or SMS notification for significant changes

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Primeflow Digital
6034 Calle de Suerte
San Jose, CA 95124
Email: [email protected]
Phone: 408-784-5082