1. Acceptance of Terms

By accessing or using Primeflow Digital's services, website, or SMS messaging program, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Age Restriction

You must be at least 18 years of age to use our services. By using Primeflow Digital's services, website, or SMS program, you represent and warrant that you are 18 years of age or older. Our services are not intended for, and may not be used by, anyone under the age of 18.

If we discover that a person under 18 has provided us with personal information or is using our services, we will immediately terminate their access and delete their information.

3. Description of SMS Use Cases

Program Name: Primeflow Digital SMS Notifications

SMS Program Description

Primeflow Digital provides digital marketing and automation services for electricians. Our SMS messaging program is designed to send the following types of messages to customers who have explicitly opted in:

Types of Messages You Will Receive

• Appointment Confirmations: Confirmation of scheduled consultations, meetings, or service appointments
• Appointment Reminders: Reminders about upcoming appointments to reduce no-shows
• Service Notifications: Updates about your website development, automation systems, or active projects
• Account Alerts: Important information about your account, billing, or service status
• Customer Support: Responses to your inquiries and support requests
• System Updates: Notifications about updates to your Google review automation, missed call textback, or client retention systems
• Project Milestones: Updates when key milestones in your project are completed

Marketing Messages (Separate Consent Required)

If you separately opt in to marketing messages, you may also receive:

• Promotional offers and discounts
• New service announcements
• Educational content about digital marketing for electricians

4. Opt-Out Instructions

5. Customer Support Contact

If you experience issues with the messaging program or have questions about our services, you can reach us through the following methods:

Get Help via SMS

Reply with the keyword "HELP" to any message for assistance.

Contact Us Directly

• Email: [email protected]
• Phone: 408-784-5082
• Mailing Address: 6034 Calle de Suerte, San Jose, CA 95124

Support Hours

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We strive to respond to all inquiries within one business day.

6. Message & Data Rate Disclosure

Message and data rates may apply for messages sent to you from us and to us from you. The number of messages you receive will vary based on:

• Your level of engagement with our services
• The number of active projects or appointments you have
• Your opt-in preferences (transactional only vs. transactional + marketing)

Understanding Message Frequency

Message frequency varies and may include:

• Immediate confirmations when you book an appointment
• Reminder messages 24-48 hours before scheduled appointments
• Periodic updates during active projects
• Occasional service notifications

Your Carrier Charges

Your mobile carrier may charge you for receiving text messages based on your cellular plan. For questions about your text plan or data plan, contact your wireless provider.

7. Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message delivery depends on your mobile carrier's network and is outside of our control. We are not responsible for:

• Messages that are delayed due to carrier network issues
• Messages that fail to deliver due to network outages
• Messages blocked by carrier spam filters
• Any technical issues with your mobile device or service

Wireless carriers including AT&T, T-Mobile, Verizon, Sprint, and others are not liable for any delays or failures in message delivery.

8. Link to Privacy Policy

For privacy-related inquiries and to understand how we protect your information, please refer to our Privacy Policy:

https://primeflow.us/privacy-policy

Key Privacy Highlights

• We do not share your mobile information with third parties for marketing purposes
• SMS opt-in data is not shared with affiliates or sold to anyone
• Your data is protected with industry-standard security measures
• You have the right to access, correct, or delete your information

9. Services Provided

Primeflow Digital specializes in digital solutions for electrical contractors, including:

Core Services

• Functional Website Development: Professional, mobile-responsive websites tailored specifically for electricians and electrical services businesses
• Google Review Automation: Automated systems to generate and manage customer reviews, helping electricians build their online reputation
• Missed Call Textback: Automated text message responses to missed calls, ensuring no potential customer inquiry goes unanswered
• Client Retention Programs: Automated communication systems designed to maintain ongoing relationships with your customers

10. User Responsibilities

By using our services and opting into SMS communications, you agree to:

• Provide accurate and complete contact information
• Maintain the security of your account credentials
• Use our services in compliance with all applicable laws and regulations
• Not use our services for any unlawful or prohibited purposes
• Not impersonate others or provide false information
• Ensure that your use of our automation services complies with regulations governing your electrical services business
• Not attempt to bypass, disable, or interfere with our security features

11. Compliance with Industry Standards

Our SMS messaging program complies with all applicable industry standards and regulations, including:

• CTIA Guidelines: We follow the CTIA Messaging Principles and Best Practices for SMS messaging
• Carrier Requirements: We comply with all major carrier requirements for A2P (Application-to-Person) messaging
• Industry Best Practices: We adhere to established best practices for business SMS communication

We are committed to maintaining the highest standards of messaging compliance and customer communication.

12. Legal Compliance

These Terms of Service and our SMS messaging program comply with:

• Telephone Consumer Protection Act (TCPA): We obtain express written consent before sending text messages
• CAN-SPAM Act: Our messages include proper identification and opt-out instructions
• CTIA Messaging Principles: We follow all CTIA guidelines for commercial messaging
• Carrier Guidelines: We comply with carrier-specific messaging requirements for AT&T, T-Mobile, Verizon, and other carriers
• State and Federal Regulations: We comply with all applicable federal and state regulations governing electronic communications

13. Limitation of Liability

Primeflow Digital is not responsible for:

• Delays or failures in message delivery due to carrier issues
• Charges from your wireless carrier for receiving messages
• Compatibility issues with your mobile device
• Any damages resulting from your use of our SMS service
• The performance or reliability of third-party platforms integrated with our services
• Any errors or omissions in the content of messages sent
• Any interruption or cessation of transmission to or from our SMS service

Maximum Liability

To the maximum extent permitted by law, our total liability for any claims related to our SMS service shall not exceed the amount you paid us in the six months prior to the claim.

14. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes via:

• Email notification to your registered email address
• SMS notification to your registered phone number
• A notice on our website

Your continued use of our services after such modifications constitutes your acceptance of the updated terms. If you do not agree to the modified terms, you must stop using our services and opt out of SMS communications.

15. Termination

We reserve the right to terminate or suspend your access to our SMS service at any time, without prior notice, for conduct that we believe:

• Violates these Terms of Service
• Is harmful to other users, us, or third parties
• Violates applicable laws or regulations
• Involves fraudulent or deceptive practices

Upon termination, your right to use our services will immediately cease.

16. Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are the exclusive property of Primeflow Digital and are protected by copyright, trademark, and other intellectual property laws.

17. Dispute Resolution

Any disputes arising from these Terms of Service or your use of our services shall first be attempted to be resolved through good faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

18. Contact Information

Primeflow Digital
6034 Calle de Suerte
San Jose, CA 95124
Email: [email protected]
Phone: 408-784-5082

19. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding related to these terms shall be brought exclusively in the courts located in Santa Clara County, California.

20. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms of Service shall otherwise remain in full force and effect.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Primeflow Digital regarding your use of our services and supersede all prior agreements and understandings.